Team
Leader Development Programme, Bombardier
Transportation
Following initial training needs
analysis, DTS facilitated a series of senior management
planning sessions to produce an agreed understanding
of the Team Leaders Role and create an integrated
Training and Development Programme.
The review
of the Team Leaders’ Role covered:
- What is our vision for the Team Leader Role
and how it contributes to our business strategy?
- Job Purpose and the key qualities required
- The changing nature of the Team Leader role
The outcome of the review was
an agreed need to measure and deliver Team Leader
performance against Management NVQ benchmark whilst
delivering and facilitating a range of tailored
development programmes.
The
Team Leader Training Plan addressed the
following topics:
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- Handling Customer
- Planning Control & Resource Management
- Project Management
- Health & Safety
- Budgeting
- Time Management
- Leadership Skills
- Working With Other Teams
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- Report Writing
- Presentation Skills
- Running Meetings
- Selecting Staff
- Planning Training
- Delivering Training
- Managing performance Issues
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The
Training Plan identified solutions and
actions required for each topic, agreed
priorities in relation to business needs
and assigned specific responsibilities
to meet these actions.
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